A question about our food. A win worth sharing. An order that needs a little attention.
Whatever brings you here, we’re glad you got in touch.
Working towards a weight goal. Living with diabetes. Finding a way to enjoy a favourite food again. Behind every order is someone with their own story.
When you share yours, it means a lot. Being a small part of your progress is a privilege, and something we never take for granted.
Andy & the SRSLY team
Questions, good news and little wobbles.
They’re all welcome.
Choosing your first loaf? Curious about ingredients, nutrition or freezing? We’re happy to talk it through and point you towards useful resources or a qualified specialist where appropriate.
Ask us a questionA new favourite breakfast. A personal milestone. Enjoying something you thought was off the menu. We’d love to hear what’s working for you.
With your permission, your story could help encourage someone else in our community.
Share your storyNeed to change an order, track down a delivery or tell us something arrived less than lovely? Get in touch. You bought from SRSLY, so we’ll take ownership of helping you resolve it.
For changes or cancellations, contact us as soon as possible.
Get help with my orderOur satisfaction guarantee covers the food and its journey to your door. If something falls short, including the courier experience, we’ll work with you to put it right.
Your statutory rights are unaffected.
Please avoid sharing passwords, full payment details or sensitive medical information in chat.
Contact us as soon as possible. We’ll do our best to help, although we may be unable to stop an order once preparation or dispatch has begun. Your statutory rights are unaffected.
Yes, please ask for a member of the team or email hello@srsly.health. Our AI assistant may help with routine questions first.
We can help you understand our products and point you towards useful resources or an appropriate specialist. Personal medical advice should come from an appropriately qualified healthcare professional.
Only with your permission. If we’d like to feature your experience, we’ll discuss it with you first.